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Privacy Policy and Personal Data Protection

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​Effective date: 01.12.2025​​

This Privacy Policy (the “Policy”) explains how Sole Proprietor (FOP) Podhainyi Yevhen Mykolaiovych (the “we,” “Company,” “Data Controller”) collects, uses, stores, and protects the personal data of users of the website https://www.custom-mod.com/ (the “Website”), as well as customers who place orders.

We process personal data in accordance with the legislation of Ukraine, in particular the Law of Ukraine “On Personal Data Protection”. If you are located in the EU/EEA, or if we process personal data of individuals from the EU/EEA, the requirements of the GDPR may also apply.

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1. Who is the Data Controller (Contacts)

Data Controller: Sole Proprietor (FOP) Podhainyi Yevhen Mykolaiovych
Registration code (EDRPOU): 3181701374
Address: 15350 Tyutyunnitsa B. Khmelnitsky 86
Privacy e-mail: custommodsff@gmail.com
Phone: +380995554955

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2. What data we collect

We may collect the following categories of data:

2.1. Data you provide to us directly

  • Full name (or company name), contact phone number, e-mail;

  • delivery address, city/carrier branch;

  • invoicing details (if required);

  • the content of your requests/messages (via form, e-mail, messengers, social networks);

  • other data you voluntarily provide to fulfill an order (e.g., configuration/customization preferences).

2.2. Data collected automatically

  • technical data: IP address, browser/device type, language, pages you visit, date/time;

  • cookies and similar technologies (see Section 7).

We do not collect “sensitive” personal data (health data, religious/political views, etc.) unless required by law and necessary to perform the contract.

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3. Purposes of processing personal data

We process personal data for the following purposes:

  • placing and fulfilling orders (including manufacturing custom products), invoicing, payment, delivery;

  • communicating with you regarding your order and service matters;

  • warranty service, returns/exchanges, handling claims;

  • improving the Website, analytics, and security;

  • complying with legal requirements (accounting, tax reporting, etc.).

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4. Legal grounds for processing

We process personal data on the following grounds:

  • entering into and performing a contract (order/purchase);

  • consent (e.g., for marketing communications or non-essential cookies);

  • legitimate interests (Website security, fraud prevention, service improvement);

  • compliance with a legal obligation (requirements of law).

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5. Who we may share your data with

We may share personal data only to the extent necessary to achieve the purposes of processing, with the following categories of recipients:

  • delivery services and logistics partners (carriers);

  • payment service providers and banks (to process payments);

  • hosting providers, e-mail providers, CRM/helpdesk services (if used);

  • analytics services (if used and according to cookie rules);

  • government authorities — only where required by law or a lawful request.

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6. Data retention period

We retain personal data:

  • for as long as necessary to fulfill orders and service obligations;

  • within the retention periods required by law for accounting/tax purposes;

  • until consent is withdrawn — where processing is based on consent (e.g., marketing).

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7. Cookies and similar technologies

The Website may use cookies:

  • necessary (for proper Website operation, cart/session functions, security);

  • analytics/marketing (for statistics and advertising — if you have provided consent).

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As a rule, cookies that are not strictly necessary require the user’s prior consent. You can manage cookies in your browser settings or via the cookie banner/settings on the Website (if implemented).

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8. Personal data security

We apply organizational and technical security measures to protect data against loss, unauthorized access, alteration, or disclosure, including: access control, restriction of permissions, account protection, use of secure data transmission channels, and backups (where required).

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9. Data subject rights

You have the rights provided by the legislation of Ukraine, including the right to know the sources of data collection, the purpose of processing, and the location of your data, as well as other rights of a personal data subject.

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To exercise your rights, please send a request to: [privacy-email@…]. We may request proof of identity to protect your data from access by third parties.

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10. International data transfers

If we transfer data outside Ukraine (for example, when using international hosting, e-mail services, or analytics), we take measures to ensure an adequate level of data protection in accordance with applicable law.

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11. Children’s data

The Website is not intended for persons under 16 years of age. We do not knowingly collect children’s personal data. If you become aware that a child has provided us with personal data, please notify us and we will delete such data.

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12. Links to third-party resources

The Website may contain links to third-party websites/services. We are not responsible for their privacy policies. We recommend reviewing the privacy policies of each third-party resource you use.

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13. Changes to this Policy

We may update this Policy from time to time. The new version becomes effective upon publication on the Website unless otherwise stated in the text.

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14. Contacts

For privacy and personal data matters, please contact us:
E-mail: custommodsff@gmail.com

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